Account Manager Wanted for US Digital Ad Agency

JohnnotJOn

Registered
Hello! We are ex-Airbnb'ers in San Francisco with a great team in Buenos Aires. Everyone at the company (30+) is working remotely. We're looking for an Account Manager to help us with many large, US-based accounts like DoorDash and Coinbase. Job description below!

About Ready Set
Ready Set produces brand-safe video ads that exceed our client’s performance goals. We help performance marketers succeed by analyzing, producing and testing video ads at scale. Our mission is to build a new advertising industry everyone can love. Check out our website ReadySet.co for more!


About the position
The Account Manager role will be pivotal in ensuring that our clients are satisfied. This should be someone experienced in digital marketing, particularly Facebook. The AM manages client relationships after the sales process. The ideal AM becomes an advocate for the clients internally and their trusted advisor who helps them achieve critical business goals.

The role reports to the COO and is responsible for achieving the following key results:

• Manage client relationships – be the main POC between clients and Ready Set

• Onboard clients post sales

• Understand and articulate the client’s key objectives

• Provide strategic guidance and identify opportunities to add value to client

• Ensure client satisfaction by working with teammates – Creative Directors, Project Coordinators, Editors and Accounting

• Present campaign performance results to client

• Handle renewals and opportunities to expand services provided

• Provide internal feedback to improve processes and services based on insights gained from client interactions.

• Track client health metrics

Competencies:

• Good communicator – you listen carefully and excel at written communication. You are comfortable interacting with multiple people at once.

• Coachable and humble – you take feedback well and grow from it.

• Curious – learn and ask questions – get to know the client’s business and how to help.

• Problem solver – you focus on resolving the problem vs. getting caught up in the emotion.

• Buoyant – nothing can keep you down for long. You keep a sunny disposition despite negative/stressful situations.

• Self-motivated - you don’t need pep talks. You just need to understand what’s needed.

• Team-focused - you want to win and understand that can’t happen without the help of others.

• Organized – Ability to manage many tasks/demands simultaneously and prioritize.

• Reliable – you deliver on time and can be counted on.

• Kind – you care about others feelings and do your best to be constructive and likeable.



Qualifications:

• Demonstrated passion for helping clients succeed

• 3 years of account management experience

• Knowledge of digital performance advertising best practices and trends

• Experience analyzing digital marketing campaign performance

• Experience working on remote teams

• BONUS: Experience with project management tools – Asana, Monday, Trello, JIRA, etc.
 
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