Advice needed- International warranty repairs

[Adios_USA]

Hi Guys & Gals,

I have a medical grade ozone generator that I purchased in the USA. The ozone generator tubes are broke and I need to remove them and mail them back to the USA for a free replacement. My question is, when they are returned, will I have to pay an import tax on these items even though they are no cost to me and still under warranty? Thanks!

 

[el_expatriado]

Hi Guys & Gals,

I have a medical grade ozone generator that I purchased in the USA. The ozone generator tubes are broke and I need to remove them and mail them back to the USA for a free replacement. My question is, when they are returned, will I have to pay an import tax on these items even though they are no cost to me and still under warranty? Thanks!

Yes, it doesn't matter.

 

[Adios_USA]

Ouch! How will they determine the value of the items?

 

[el_expatriado]

They'll make something up. It would be better if you could find out the value of the items beforehand and go to customs prepared.

Also, you are going to pay a tax when sending the broken items to them also. Just be aware of that.

 

[el_expatriado]

Also, in customs they might want to charge you a fine for stating a value of $0 when the items come in. It is illegal to underreport the value of the items here. And they only use $0 for documents.