How to deal with business issue?

Somewhereinba

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I ordered a couch set online from a business in another city. I paid using mercadopago. The set arrived and the second set peice of the couch was a different colour to the main couch and the 'accessories' were completely different to what I ordered and a different type/colour and damaged. I sent photos of the damaged and incorrect stuff to the business and they said they were so sorry and would send me the right peices. It's now been 4 weeks - every week it's a new excuse about truck breaking down, unable to find a courier to go to my city etc. What is the best way to deal with these issues in Argentina - the cost of all the incorrect parts are approximately 5000-7000 pesos.
 
if you used mercado libre, they will assist you.

I highly recommend never to buy expensive things online here..especially furniture or gadgets. I have had 2/3 bad experiences but luckily got reimbursed by mercado libre twice and once by Jmbo easy. it was a LONG/HARD process though. Nothing like amazon.com
 
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