1. Do you have travel insurance?
2. Did you pay using a credit card?
If either of these then try calling the companies concerned.
3. Flight delay compensation is available for flights into or out of the EU with any carrier registered in the EU - which obviously includes Iberia
I assume that a strike is not an Exceptional Circumstance Here are the details from
http://europa.eu/you...ir/index_en.htm
Refund or alternative transport
If you are
denied boarding or your flight is
cancelled or
overbooked, you are entitled to either:
- transport to your final destination using comparable alternative means, or
- having your ticket refunded and, where relevant, being returned free of charge to your initial departure point.
Long delays – if your flight is delayed by 5 hours or more, you are also entitled to a refund (But if you accept a refund, the airline does not have to provide any further onward travel or assistance).
Your airline must inform you about your rights and the reason for being denied boarding, or any cancellations or long delays (over 2 hours, although this may be up to 4 hours for flights in excess of 3500 Km).
Food and board
You may also be entitled to refreshments, meals, communications (such as a free phone call), and, if necessary, overnight stay, depending on the flight distance and length of delay.
Financial compensation
In addition, if you are
denied boarding, your flight is
cancelled or arrives
more than 3 hours late, you may be entitled to compensation of €250 - 600, depending on the distance of the flight:
Within the EU
- 1,500 km or less – €250
- over 1,500 km – €400
Between EU airport and non-EU airport
- 1,500 km or less – €250
- 1,500 – 3,500 km – €400
- over 3,500 km – €600
The distance is calculated from the airport where you were unable to board the plane – this may not be where you started your journey.
If the carrier offered you an alternative flight with a similar schedule, the compensation may be reduced by 50%.
With cancelled flights, you
won'treceive compensation if:
- the cancellation was due to extraordinary circumstancesfor example due to bad weather, or
- you were informed 2 weeks before the scheduled flight date, or
- you were offered an alternative for the same route with a similar schedule to the original one.
For cancellation due to extraordinary circumstances you may not have the right to compensation, the carrier must still offer you either:
- a ticket refund (in full or just the part you have not used)
- alternative transport to your final destination at the earliest opportunity or
- rebooking at a later date of your choice (subject to seat availability).
Even in extraordinary circumstances, airlines must provide assistance when necessary, while you are waiting for alternative transport.
How to get a refund or compensation
Submit an
air passenger rights EU complaint form
[119 KB]
to your airline – and make sure you
keep a copy for yourself.