About Us
We are a large international kitchen knife and cookware e-commerce company based in Canada but with a team that is distributed around the world. We sell through many channels including amazon, Shopify & Walmart. You can find out more about the company here https://dalstrong.com/.
At Dalstrong we’re hiring for an all-star Customer Service Specialist to join our remote team! Whether you’re a hobbyist or a pro, our aim is to enhance the experience of our clients’ culinary creations.
This is a full-time position with flexible hours and you will be reporting to the Director of Customer Service. If you’re a detail-oriented, organized and self-motivated Customer Service Specialist, we’d love to hear from you!
Who You Are (Requirements)
What You’ll Do!
What’s in it for YOU?
We are a large international kitchen knife and cookware e-commerce company based in Canada but with a team that is distributed around the world. We sell through many channels including amazon, Shopify & Walmart. You can find out more about the company here https://dalstrong.com/.
At Dalstrong we’re hiring for an all-star Customer Service Specialist to join our remote team! Whether you’re a hobbyist or a pro, our aim is to enhance the experience of our clients’ culinary creations.
This is a full-time position with flexible hours and you will be reporting to the Director of Customer Service. If you’re a detail-oriented, organized and self-motivated Customer Service Specialist, we’d love to hear from you!
Who You Are (Requirements)
- Fully fluent in English.
- Experienced with Achieving Customer Service Excellence
- Hard-working, resourceful, self-motivated, detailed, and responsible.
- Passionate about helping others and the company succeed
- Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis.
- Knowledgeable in MS Office, Google Sheets, Project Management tools
- Experience using Freshdesk (or similar) is a plus.
- Willingness to work for a single employer exclusively
- Capacity to work additional hours if needed
What You’ll Do!
- You will assist customers about product inquiries/concerns.
- You will make sure that customers are delighted and satisfied with their customer service interaction.
- You will make sure that you turn customers around in case they are dissatisfied with shipping/product delays.
What’s in it for YOU?
- Work/life balance. Flexible time-off, holidays, sick days, and a fun remote start-up culture.
- Free premium culinary products from our company.
- Please go directly to this link and complete the application form:
Remote Customer Service Representative at Dalstrong
“There are NO Limits” is our motto. We are a fast paced, high growth company. We seek people who have the passion and drive to build, create, and take ownership of their role. Dalstrong is an international kitchen knife, and cookware e-commerce company based in Canada with a team that is 100% remot
dalstrong-inc.breezy.hr
