Alzinho said:
I went through a long process of complaining, eventually talking with a senior manager at their HQ in the States, who said he could do nothing about it because DHL Argentina was an autonomous organisation.
DHL is a German company. Makes one wonder what became of the much-ballyhooed German efficiency.
That "autonomous organization" cop out was used when banks in Argentina
"pesified" dollar deposits, paying thirty cents on the dollar. Banks who had been marketed as branches of US-based banks turned out to be wholly independent entities, with no ties whatsoever to the States. They had the name but no US backing, so Bank Boston, Citybank, etc., left their depositors high and dry.