Hi there, have run into a problem with our home computer. We have Windows 7 on one of those cheap Argentine assembled computers. After we log in, we only get a black screen. We can see the mouse but nothing else.
I have tried starting in safe mode and following Windows instructions I did a system restore. Now we can't even see Safe Mode - black screen all the way.
I am pretty much computer illiterate (but good at following instructions), my 3 lovely kids are the ones who did this to the computer so you can imagine that there's not much knowledge there either.
Other windows forums etc suggest booting from the windows 7 disk and doing system recovery and other things that seem to be well explained but one wrong move by me and computer is dead for life.
I have the disk the computer came with, called Gigabyte it has among other things, Microsoft Windows Vista/xp/7.
Is this the windows 7 disk they are talking about?
Will I lose all of my docs, etc if I use this disk to reinstall windows? (I'm guessing that I will)
Is there anything I can do to fix this that doesn't involve losing my beloved photos?
Many thanks for any light anyone can shed on this matter that is in laymans terms.
I have tried starting in safe mode and following Windows instructions I did a system restore. Now we can't even see Safe Mode - black screen all the way.
I am pretty much computer illiterate (but good at following instructions), my 3 lovely kids are the ones who did this to the computer so you can imagine that there's not much knowledge there either.
Other windows forums etc suggest booting from the windows 7 disk and doing system recovery and other things that seem to be well explained but one wrong move by me and computer is dead for life.
I have the disk the computer came with, called Gigabyte it has among other things, Microsoft Windows Vista/xp/7.
Is this the windows 7 disk they are talking about?
Will I lose all of my docs, etc if I use this disk to reinstall windows? (I'm guessing that I will)
Is there anything I can do to fix this that doesn't involve losing my beloved photos?
Many thanks for any light anyone can shed on this matter that is in laymans terms.