I suspect that
@mageesa has ordered online, and the van driver will be more than happy to deliver his tiles to the pavement outside.
I'll share this unfortunate vignette: when we were still building our house, out here in the sticks, we thought "why not get ahead of the curve, and buy electro-domestics and furniture wherever we see good offers". We could keep stuff in our rented apartment in the meantime. So, naive as we were, we thought that would work.
We did lock in some good prices.
But I will never forget the fridge delivery (from @electrogvnorte, if I remember correctly). Big, big fridge. Electrolux, French door, ice cube maker, it was an exhibition model, so it had one or two dents and bangs. Nothing that couldn't be obscured by a fridge magnet. Pinamar, Mar de Ajo, no problem.
So, the day arrived. I had my trusty little cart. The driver of the van had none. There was no-one else. The concierge (an extremely nice person), said the wheelchair lift wouldn't do it. We took the fridge down to the underground garage, after much persuasion of the van driver, tried to put it in the lift, and failed. Damn fridge got parked outside the lift, for the residents to complain about, until we rented a storage area and finally took it away. Banged up a bit more, there are more fridge magnets now.
I am posting this,
@mageesa, so you realize your experience won't be this bad.