Well as I have already mentioned on this site I have had 5+ years of wonderful Fibertel service and was devastated at the thought of losing them...devastated but practical however. We live in a 4 storey house and Wi/fi from the 4th floor isnt connecting well with the 2nd floor so when Speedy called me at home to offer me a 1 year deal of 80 pesos per month for local telephone calls + 3mg internet via wi-fi my husband and I agreed to try it since he works from home and must have internet...ok so I feel like im betraying Fibertel but I'm not giving up on them..I'm going to have both Speedy and Fibertel on 2 different floors ..and we can wait and watch what will happen with the Fibertel case.
Anyhow that was 10 days ago. Since then Speedy have made 3 appts to come to the house for the installation and not showed up...even though there is someone in the house at any time of the day. They have bizarrely even phoned to say they are just around the corner and coming soon. Today is the piece de resistance...they just called to offer me a special monthly deal of 80 pesos per month etc etc ...the guy was super apologetic when I explained I loved the offer and was waiting for installation...do they not use computers in Speedy to record customers? Is this the sign of things to come for all poor Fibertel customers who lose their service? I'm lucky because I still have Fibertel..but if was a home worker waiting for Speedy 10 days for installation?
Anyhow that was 10 days ago. Since then Speedy have made 3 appts to come to the house for the installation and not showed up...even though there is someone in the house at any time of the day. They have bizarrely even phoned to say they are just around the corner and coming soon. Today is the piece de resistance...they just called to offer me a special monthly deal of 80 pesos per month etc etc ...the guy was super apologetic when I explained I loved the offer and was waiting for installation...do they not use computers in Speedy to record customers? Is this the sign of things to come for all poor Fibertel customers who lose their service? I'm lucky because I still have Fibertel..but if was a home worker waiting for Speedy 10 days for installation?