Surprised By Experience At Pizzeria...

[cruizes]

Sadly my expierence has been that they don't care. The concept of customer service doesn't exist in Argentina

Really????? Anywhere else they would have been fired.

 

[Dublin2BuenosAires]

Customer experience can be good and bad, depends where you go. Older waiters who are waiters by trade with a comparatively decent wage are usually very good. Younger kids doing it as a way to earn a few pesos can be a mixed bag.

Saying that "customer service doesn't exist in Argentina" is as silly as turning up without a real plan in understanding how far your money will go....

 

[EdRooney]

Yellow card, Dublin

 

[Rich One]

It's a non issue....!! Evaluating Customer service in a hole in the wall pizzeria.

 

[sergio]

Sadly my expierence has been that they don't care. The concept of customer service doesn't exist in Argentina

I have to agree. The owner may seldom ever show up to begin with and he is not likely to care. I've dealt with this kind of service for years. You really can't get anywhere. The mentality is completely different. On the other hand, i have a friendly relationships with some merchants, waiters etc after many years but in he end Argntina is not a service oriented culture.

 

[PhilipDT]

Customer experience can be good and bad, depends where you go. Older waiters who are waiters by trade with a comparatively decent wage are usually very good. Younger kids doing it as a way to earn a few pesos can be a mixed bag.

Saying that "customer service doesn't exist in Argentina" is as silly as turning up without a real plan in understanding how far your money will go....

On the whole, I've found the opposite to be true.

 

[Montauk_Project]

My vote goes for that she wanted you to pay for the beer because it was the end of her shift or that restaurant has the policy of pay as you go (every round needs to be canceled before ordering another thing, this is common in less expensive restaurants). Then you added that you would pay food for your time and that just confused her, as that concept doesn´t exist in Argentina and you didn´t have the Spanish to explain it properly.

The one time I got really really bad service in a restaurant I complained to the manager and she gave us the entire meal for free (about 600 pesos), but the service was really bad and a film shoot began to set up next to us with lights without them asking permission.

 

[Rich One]

Normally if you make a comment on the food or the service, not to mention a complaint you get a smart aleck answer.

Well shit happens! Never trip twice on the same stone

 

[Rich One]

My vote goes for that she wanted you to pay for the beer because it was the end of her shift or that restaurant has the policy of pay as you go (every round needs to be canceled before ordering another thing, this is common in less expensive restaurants). Then you added that you would pay food for your time and that just confused her, as that concept doesn´t exist in Argentina and you didn´t have the Spanish to explain it properly.

The one time I got really really bad service in a restaurant I complained to the manager and she gave us the entire meal for free (about 600 pesos), but the service was really bad and a film shoot began to set up next to us with lights without them asking permission.

True she closed the tab for the beer then she has to open another tab ...!

 

[nlaruccia]

In a case like this, I might contact the owner and tell him or her why I would not return to the restaurant (I say that as someone willing, usually, to cut restaurants and their staff considerable slack).

I used to think about doing that, but do the owners honestly care if one customer refuses to return when there are tons of Argentines in line behind us willing to accept bad service?