Web-Domain-Email Specialist

[katti]

I am having some trouble with my website/domain and connected email, and I would like an expert to have a look at it. Any recommendations?

thanks

 

[toongeorges]

I am having some trouble with my website/domain and connected email, and I would like an expert to have a look at it. Any recommendations?

Do you have any more details? I assume you are using some hosting service, does the service provider not provide support? Or in case you would be managing your own server, what is not working, your domain, your website, your email server, all of them?

 

[katti]

I have a website and domain name, connected with an email address on datatec argentina. I moved the website to another place, kept the domain name at datatec. when you print the www, all is fine, without the www you end up on my old site. I have received news from the help desk to fix it but it is very technical and I don't understand it.

My mail is very unstable, then it works, then, without reason, it stops working. Usually I can receive but not send messages. Datatec says everything works fine. I would like to move the email address to another -trustworthy- provider. I am just so tired of all this.

Anyone?

 

[internationalguy]

I can help, send me a PM if you still need someone.

 

[Montauk_Project]

get out of datatec as soon as you can, we pulled our accounts with them, very bad customer support.

 

[scotttswan]

I have a website and domain name, connected with an email address on datatec argentina. I moved the website to another place, kept the domain name at datatec. when you print the www, all is fine, without the www you end up on my old site. I have received news from the help desk to fix it but it is very technical and I don't understand it.

My mail is very unstable, then it works, then, without reason, it stops working. Usually I can receive but not send messages. Datatec says everything works fine. I would like to move the email address to another -trustworthy- provider. I am just so tired of all this.

Anyone?

Sounds like you pay for the domain and hosting at datatec, you moved hosting to another server but the domain foo.com is still pointing at the original server and the subdomain www.foo.com has been redirected to the new server.

presumably your email is still pointing at whatever mailservers datatec has. You used to be able to use gmail servers for free but google started charging.

http://betanews.com/2013/08/26/how-to-use-outlook-com-as-a-free-custom-domain-email-host/

i'd move it to outlook.

 

[toongeorges]

I have a website and domain name, connected with an email address on datatec argentina. I moved the website to another place, kept the domain name at datatec. when you print the www, all is fine, without the www you end up on my old site. I have received news from the help desk to fix it but it is very technical and I don't understand it.

My mail is very unstable, then it works, then, without reason, it stops working. Usually I can receive but not send messages. Datatec says everything works fine. I would like to move the email address to another -trustworthy- provider. I am just so tired of all this.

Anyone?

Looks like your problem is with your DNS (Domain Name System) settings. It is not so hard to understand, I will try to explain, so you know what the problem is.

On the Internet, computers identify each other with IP-addresses, such as 194.78.0.25. However, for humans it is easier to memorise a name than it is to memorise a number, that is they invented domain names. When a person wants to access a computer, he typically enters the domain name (e.g. www.google.com in your browser). However, computers never use a domain name to connect to each other. Each domain name is translated to an IP-address and this IP-address is used to identify the computer to which to connect.

If as is in your case, your domain name refers to the wrong website or to the wrong mail server (or to a computer without a mailserver running), then it means something goes wrong with the translation from the domain name to the IP-address.

You may have the following questions about the translation of your domain name to the correct IP-address: 1. Who manages this translation and 2. How does the translation happen?

1. Who manages the domain name to IP-address translation?

It is the company that is hosting your domain name.

If you are not happy with them, you can always move your domain name to another provider. To move a domain name, the new provider has to make the request. When the request is made, an email will be sent to the administrator of the domain, who has to click a link in the email to confirm the transfer. Your email address should be listed as the administrator's email address of your domain (otherwise you cannot control a transfer). You can always find the information of the registrant of a domain name at websites such as http://whois.domaintools.com, e.g. the email address of the domain google.com is [email protected]

2. How does the domain name to IP-address translation work?

This information is simply stored in a text file at a public server of the company that hosts your domain name. Basically this text file contains a couple of lines that say: "translate the root domain to IP-address XXX.YYY.ZZZ.AAA, translate any sub-domain to IP-address BBB.CCC.DDD.EEE and translate the mail server to sub-domain FFF (which translates to an IP-address)."

You can see at http://en.wikipedia.org/wiki/Zone_file how this text file looks like.

A simple example follows here:

example.com. IN MX 10 mail1.example.com.
example.com. IN MX 20 mail2.example.com.
example.com. IN A 194.78.0.25
www.example.com. IN A 194.78.0.26

mail1.example.com. IN A 194.78.0.27

mail2.example.com. IN A 194.78.0.28
*.example.com. IN A 194.78.0.29

The configuration is for the domain example.com and the explanation is as follows:
1. The default mail server (priority 10) is mail1.example.com
2. A backup mail server (priority 20) is mail2.example.com
3. The IP-address for the root domain name example.com is 194.78.0.25
4. The IP-address for the sub-domain name www.example.com is 194.78.0.26
5. The IP-address for the sub-domain name mail1.example.com is 194.78.0.27
6. The IP-address for the sub-domain name mail2.example.com is 194.78.0.28
7. The IP-address for all other sub-domains names of example.com is 194.78.0.29

You see, it is NOT difficult at all! You just need to know it.

I hope this explanation gives some clarity.

 

[katti]

get out of datatec as soon as you can, we pulled our accounts with them, very bad customer support.

I agree - I probably should!

 

[D.B. Cooper]

My website is with neolo.com. check them out. www.neolo.com
Highly recommended. Always helpful when calling with issues.
Be careful when taking your camera out in public.
A French tourist was killed a coupled of years ago for his camera.
This happened near the Retiro train station in broad day light.

 

[scotttswan]

I agree - I probably should!

I've used godaddy, name.com, namecheap.com, evonames.com and a few others over the years. they're all pretty similar but i prefer name.com's interface.

http://www.domparison.com/domain-name-price-comparison/index.php?ext=com&want=transfer

A handy thing to do is also pick one of the cheaper places and transfer the domain over, you can then move it again in a year when the "free" year is up and if their renew fee is more expensive than a transfer somewhere else.

Handy when a place tries to gouge you for things like privacy and excessive renewals.