I was very pleased with LAN's service this week. I took a trip to Iguazu with a friend, and we had in our minds that we would have our last morning in town, then head out at 2. Around 11 we check the confirmation email to make sure and realized our flight gets into BA at 2 (leaves at 1130 which is now in 30 minutes) not leaves Iguazu a 2 . We call LAN and they so no problem we can change the flight free of charge we just had to do it at the airport. Showed up a bit early, and we changed it just like they said with zero hassle. I was in shock. I am very happy with LAN and will definitely fly with them in the future.