I had booked a flight for next Wednesday, July 7th to MIA via JFK, sadly got the "changed flight, please call us" yesterday... I spent quite some time waiting on the AA app chat for customer support until an hour later an agent told me I'd be better off going straight to Ezeiza and trying to get added to some sort of standby list (my guess that was just to get me off the chat). I had also called the 0800 number in the US and requested a callback which I did get a couple of hours after chatting with agent #1, the callback agent was hard on the southern accent and I am certain he was in the US; what he told me gave me a better understanding of how AA operates with such government-issued rules like the one we have currently valid until 07/08/2021 reducing the number of landing passengers from 2000 to 600.
In essence, agent #2 told me to be prepared to request a refund at the website prefunds.aa.com, but before doing so, I should be holding a valid new trip on aa.com after 07/09 when the government allegedly opens up the borders again.
What are your thoughts here? I'm not an American nor an Argentine citizen and had to go to Miami to meet with my employer, the original trip was from 07/07 until 07/13.