American Airlines 'standard Operating Procedure'?

[EJLarson]

An incident like this, if the legal system is put in motion, will never make it to court. United would certainly settle.

There are a lot of "ifs." It wasn't UA people who roughed him up, but who do the "Chicago Aviation Police" report to? Sounds like they're city employees. As I remember the old Contract Law classes, if the Aviation Police can be declared to be agents of UA, then United is screwed - not for pulling him from the plane, which, apparently, is their absolute right, but for using excessive force.

If, on the other hand, UA can legally distance itself from the cops ("we just asked for help and the City guys showed up") then they might be able to prevent a suit from reaching court. That would be too bad, because this could be a wonderful teaching moment for all the airlines.

 

[Ceviche]

In that case, perhaps David Dao should call our own resident professional, Bajo.

Absolutamente!!

 

[Gringoboy]

...or
http://www.thedailymash.co.uk/news/international/ryanair-passenger-hopeful-he-might-get-aggressively-dragged-off-20170412125877

 

[gracielle]

...or
http://www.thedailym...-20170412125877

HILARIOUS!!!!

 

[EJLarson]

...or
http://www.thedailym...-20170412125877

Hilarious indeed, but found myself almost agreeing with our fictional Mr. Booker that taking a beating would be preferable to enduring one more agonizing flight.

 

[camberiu]

This morning, on a United flight.

 

[Rich One]

No apology needed.....AA is no better than UA when it comes to customer relations!

B)
Maybe but the Admin should amend the Heading of this Post to Read "United Airlines..."

 

[Gringoboy]

I PM'd, but so far no response.

 

[EJLarson]

When an airline just can't get a break:

http://abcnews.go.com/US/united-airlines-passenger-stung-apparent-scorpion-flight-canada/story?id=46782894

 

[Davidglen77]

Not a lawyer, but this should hinge on contract law, as well as the ticket's fine print. You're absolutely correct that if this had been handled pre-board there would have been no incident - nasty crap happens all the time in airports. But - if they issued him a boarding pass with seat assignment, then allowed him to board? There must/should be a point at which the airline commits to providing the passenger with transportation as a contract commitment and can't renege.

And maybe not, but can you imagine getting a persuasive lawyer in front of a jury full of pissed-off airline customers (that part shouldn't be hard)? Unless something else than what we've heard so far pops up, this guy is in line for a big payday.

What Jury?? This is a civil case which falls under contract law / and the commercial code. In the rare case it were to get past arbitration, a judge would rule. I guarantee you that United Airlines (just like any major company) states in their fine print that by entering into a contract with the airline which in this case is the act of purchasing a ticket, you agree to be bound by their rules, furthermore, there is certainly an arbitration waiver where you agree to waive your right to litigate and are bound to an arbitrator which YOU the passenger must pay for. This case will go nowhere, maybe some don't agree here but there is no breach of contract except on the part of the passenger....time to look at the facts here. Many may not agree with the airlines actions, I personally don't either, however the law is the law and don't forget to read the fine print!!