I agree with @theblackhand that there are always 2 sides to a story and so will not comment on the specifics of this case. But i am happy to confirm i had (and am still having) a good experience with this agency. They introduced me to a wonderful family a year ago who i am still working with. Numerous social events have been organised for Au Pairs during my time here and i have been contacted on several occassions to check all was going well. Having had zero success finding employment in BA when i first arrived, i was happy to pay the admin charge and leave the hard work up to them.