I used Banco Piano to transfer a substantial sum to another country. I gave the order one month ago and it has still not arrived. Banco Piano did not even know that the money was missing until I told them. Since then, they have told me three times that the transfer was made, each time on a different date, and each time it did not arrive. The manager does not reply to emails.
It turns out that Banco Piano cannot transfer money to a foreign account itself. It gives an order to an intermediary bank, which means that Banco Piano does not actually know when your transfer will be made. They do not even have a direct contact with the FX department of the intermediary bank.
I now have a copy of the swift and the beneficiary bank can trace the money, so hopefully I will never have to deal with Banco Piano again.