webmistress
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- Joined
- Apr 11, 2011
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Hello,
I hope that someone can provide some quick and reliable information. I had Claro, then Movistar took over.. for 4 years in Mendoza with a contract and I could also purchase extra time if I exceeded my usage limits. I had no problems with the contract.
I moved to another province and took out another Movistar contract because it was less costly to phone people with the same area code. It was a 1 year contract. I live in the country, no car, little time spent in town centre. I paid for my contract monthly rates, and also bought some of the offers where they offer double or thrice the value of your purchase. This is extremely helpful because I could not phone internationally from my telefonica landline.
I never know when I will need to phone someone in another country. With time zone differences, a large balance was helpful for a virtual "shut-in".
Several times in the first 8 months, I had a large balance (800 pesos) and suddenly I could not make a call, tho the phone told me I had this balance.
I went into town to top-up the balance and no one could explain where my "money" went.
In January I went to cancel my direct debit and cancel my contract. The movistar rep told me I could cancel the direct debit immediately. She also told me that my contract was only for 1 year. In April it would be terminated. I asked her to please make a note that I wanted to change my number to be a "pay as you go" number because I do not use the free numbers which the contract provided, and did not appreciate them stealing money from my balance, leaving me in a dangerous situation if i could not use my mobile.
Today, after Movistar has chased me and now is charging me for 3 months of non-use, they told me that they have every right to remove the balance of money that i have paid into my account if it is not used within 30 days! They can steal my money with no warning. This seems illegal.
Also, they told me that though I told the woman in the movistar office in January that I wanted her to terminate my contract, that did not count as an official termination.
Is there any way that I can recover the monies that Movistar has stolen from me, or be saved from them charging me for a contract that I "cancelled" in their office in January?
This should be illegal .. taking money that someone has paid into an account with no warning!
I hope that someone can provide some quick and reliable information. I had Claro, then Movistar took over.. for 4 years in Mendoza with a contract and I could also purchase extra time if I exceeded my usage limits. I had no problems with the contract.
I moved to another province and took out another Movistar contract because it was less costly to phone people with the same area code. It was a 1 year contract. I live in the country, no car, little time spent in town centre. I paid for my contract monthly rates, and also bought some of the offers where they offer double or thrice the value of your purchase. This is extremely helpful because I could not phone internationally from my telefonica landline.
I never know when I will need to phone someone in another country. With time zone differences, a large balance was helpful for a virtual "shut-in".
Several times in the first 8 months, I had a large balance (800 pesos) and suddenly I could not make a call, tho the phone told me I had this balance.
I went into town to top-up the balance and no one could explain where my "money" went.
In January I went to cancel my direct debit and cancel my contract. The movistar rep told me I could cancel the direct debit immediately. She also told me that my contract was only for 1 year. In April it would be terminated. I asked her to please make a note that I wanted to change my number to be a "pay as you go" number because I do not use the free numbers which the contract provided, and did not appreciate them stealing money from my balance, leaving me in a dangerous situation if i could not use my mobile.
Today, after Movistar has chased me and now is charging me for 3 months of non-use, they told me that they have every right to remove the balance of money that i have paid into my account if it is not used within 30 days! They can steal my money with no warning. This seems illegal.
Also, they told me that though I told the woman in the movistar office in January that I wanted her to terminate my contract, that did not count as an official termination.
Is there any way that I can recover the monies that Movistar has stolen from me, or be saved from them charging me for a contract that I "cancelled" in their office in January?
This should be illegal .. taking money that someone has paid into an account with no warning!
