DNI stuck in Correo Argentino

[RoyalBlue95]

Hi everyone

I've looked through various posts and couldn't find the answer I was looking for, hopefully someone will have had experience with this.

I've had my physical DNI card stuck in Correo Argentino since the 17th July. The status of the tramite hasn't changed since it arrived, it simply says "Ingreso al correo". It says on the tracking: "Planta: CTP BUE-PAS". I've read online that this means at a distribution centre which isn't open to the public. According to a source on ChatGPT, it is possible to go to a local branch of correo argentino in person and make a complaint.

I've tried calling the customer service on various occasions and can never get through to them. Does anyone have any advice or experience on what to do here? It's for a first time temporary residency, if that changes anything.

Any advice would be much appreciated!

Thanks

 

[carride]

I often go to my local Correo Argentino office to retrieve packages that I have sent to that street address. They are always helpful, and once did reroute a package that was being sent to my home by mistake. DNI might not have that local office pickup option, but they should be able to help in some way.

 

[Paige55]

A friend of mine is having this exact same issue. She contacted Renaper and while it still says her DNI is at correo on the correo website with the same exact phrasing you explain: "Planta: CTP BUE-PAS." Renaper told her it was back at their office now (on Paseo Colón in San Telmo) and she would have to make an appointment to go pick it up there now. She's going this week, I'll report back if she's had success retrieving it. But, worth trying to contact Renaper to see if they say it's back with them. I've heard a lot of complaints this year that Correo hasn't even tried to deliver the DNIs and just sends them back to Renaper and folks have been having to trek there to pick them up.

 

[julia_en_ruta]

It would be nice if you could just elect to pick it up from Renaper from the start without having to deal with correo -- I recently spent an infuriating amount of $ on phone credit trying to talk with the correo people to identify a time when they could deliver it after I wasn't home on their first few attempts.

 

[MarshallE]

I'd say just go to Renaper and make a new one express, they're cheap and it'll probably save you the hassle of whatever happened to the old one