Don't Use Xoom

[Joe]

I'm pretty sure Joe was talking to the Ldbenhoff, the OP.

This is correct. I was responding to the first post. I have a lot of experience in this since I travel a lot and often get flagged for a transaction in a new country. Once you get involved with the Fraud Department you have to approach it like you'll dealing with the police. Be very careful with your answers. Don't try to be amusing, etc.

If you are a new customer and you get routed to the fraud department it can be a lost cause.

Again this is not just Zoom - it is industry wide.

 

[steveinbsas]

This is correct. I was responding to the first post. I have a lot of experience in this since I travel a lot and often get flagged for a transaction in a new country. Once you get involved with the Fraud Department you have to approach it like you'll dealing with the police. Be very careful with your answers. Don't try to be amusing, etc.

If you are a new customer and you get routed to the fraud department it can be a lost cause.

Again this is not just Zoom - it is industry wide.

This is good advice, but it simply does not apply to the OP's situation...unless you equate compliance department with a fraud department.

The compliance department may deal with suspicious transactions, but I am sure that is exactly who the OP was dealing with at Xoom.

I don't know if they even have a separate fraud department. If they do, neither the OP or I had to deal with them.

He wasn't being treated as if he had done anything fraudulent and neither was I.

 

[jeff1234]

I saw this on Xoom tonight, thought it might be helpful. I dont mind giving them add'l info when I need to raise my limits but for now I'm happy with a level 1 limit to minimize my risks against fraud.


/ Limit per Transaction / 24 Hour Limit / 30 Day Limit / 180 Day Limit
Your Current Level
/Level 1 / $2,999 / $2,999 / $2,999 / $9,999
Increase your limit by providing additional information as needed.
If you exceed your Level 1 limits, we will ask you for your occupation and government-issued ID number.

/Level 2 / $2,999 / $6,000 / $6,000 / $19,500
Call to request this level: (877) 748-6444 (toll free) or +1 (415) 395-4343.
Additional information required such as bank statement, pay stub and copy of photo ID.

/Level 3 / $2,999 / $9,999 / $20,000 / $60,000
*There may be additional limitations that depend upon your choice of payout partner. These will be explained to you at the time you send money.

1. 
   

 

[French jurist]

I had already posted here about that, but I had a wonderful experience with Xoom's horrible CS a few years ago:
They made a mistake and I ended up with having 500 USD (if I recall) for free! Since I can be a good guy at times, I told them about the mistake. They replied they would contact me back... I'm still waiting!

 

[la_guachita]

Same happened to me. I'm trying to pay up and I can't. I've only received one 'no-reply' email about it. Apparently they expect me to make multiple international phone calls and jump through hoops to make up for their administrative error. I want to pay and they are making it extremely difficult. Did they cancel your account after that Frenchie?

 

[French jurist]

Same happened to me. I'm trying to pay up and I can't. I've only received one 'no-reply' email about it. Apparently they expect me to make multiple international phone calls and jump through hoops to make up for their administrative error. I want to pay and they are making it extremely difficult. Did they cancel your account after that Frenchie?

That was like 5 years ago. I couldn't use my account anymore but at the time Xoom had different rules (was not mainly restricted to US accounts).

 

[la_guachita]

Thanks a lot! Thing is I have a feeling even if I succeed in clearing it up they will still cancel the account.