Email from Santander about bank account monthly fees

FrankPintor said:
OK, in the case we're looking at, the CBU was changed, with no notice as far as we can see. As late as August it was one CBU, now it's another
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How do you know the CBU was changed?
 
dsp27 said:
I have both Itau and Brubank. Neither charges me a fee...Brubank is usually where I keep my cash to spend as the mobile app is nicer and easy to follow than Itau's online banking.
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Free Itau banking package (that includes an account in USD, by the way) is a relatively new thing. I was transferred from a paid to this free account after it was introduced a year ago or so. I guess, Itau is trying to compete with the new online banks.

Bill payment part at Itau is done via PagoMisCuentas, almost every non-state owned bank uses the same service. Brubank just adds a flashier user interface on top of it.
 
lost said:
How do you know the CBU was changed?
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Well, because it's my wife's account, she opened it a few years ago, and the CBU right now is different to what it was before. Plus it's a SuperCuenta now, when, as far as we can remember, she opened a normal cuenta de ahorros.
 
They did change my CBU, but I think it was also because they closed my original bank branch, and moved my account to another branch. Maybe when they moved my account, they changed it to a SuperCuenta? I'm not sure. Maybe I'll close the account next time I'm in Argentina.
 
camel said:
They did change my CBU, but I think it was also because they closed my original bank branch, and moved my account to another branch. Maybe when they moved my account, they changed it to a SuperCuenta? I'm not sure. Maybe I'll close the account next time I'm in Argentina.
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Yes, it seems to be associated with the bank branch closing down, I think quite a few were closed during the pandemic. Still it's very poor behaviour by Santander to change a customer's account like that.

According to the Argentinian central bank you should be able to close your account online: http://www.bcra.gov.ar/BCRAyVos/Preg-Frec-Cómo-puede-una-persona-cerrar-una-cuenta.asp

Good luck with that, though.
 
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