Hi,
Needed your guidance on dealing with "Personal".
I have a post paid connection. Generally I am happy with it.
But on scrutinizing their bill, I noticed that they are making me pay for some "subscriptions" which I never subscribed for.
Every once in a while I get some messages on my sms from Personal "play games" on my celular. For that they charge me 70 pesos per month and I never even subscribed for it to receive such sms. Similarly for some other things ( SMS messages sent by personal to me to promote some scheme) , I am charged 58 and 60 pesos per month respectively. Thats almost 200 pesos!
Secondly, I noticed that IVA is charged to me twice.
First 21% IVA is charged to me for each and every item individually. Then 21% IVA is again charged to me on the grand total. Is it normal?
Please advise -if I can get a refund on these items for past 1 year or so.
Many Thanks.
Needed your guidance on dealing with "Personal".
I have a post paid connection. Generally I am happy with it.
But on scrutinizing their bill, I noticed that they are making me pay for some "subscriptions" which I never subscribed for.
Every once in a while I get some messages on my sms from Personal "play games" on my celular. For that they charge me 70 pesos per month and I never even subscribed for it to receive such sms. Similarly for some other things ( SMS messages sent by personal to me to promote some scheme) , I am charged 58 and 60 pesos per month respectively. Thats almost 200 pesos!
Secondly, I noticed that IVA is charged to me twice.
First 21% IVA is charged to me for each and every item individually. Then 21% IVA is again charged to me on the grand total. Is it normal?
Please advise -if I can get a refund on these items for past 1 year or so.
Many Thanks.