jantango
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- Mar 21, 2009
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I consulted AI for what to do, since the importer is selling a product that is falsely labeled. Here is the text I can use against the importer that has an office on Peru in San Telmo. I intend to recover what I paid.Many years ago I bought three sets of queen sheets at a house sale from an American couple who were moving to Costa Rica. I continue to use one of the three sets even though the elastic is worn out.
There are linen shops in my neighborhood, but finding the quality of those made for the US market is impossible. This was my recent experience: The packaging was impressive along with the description of the sheets. I was reminded of the old saying: "If it's too good to be true, it usually is" and I still fell for his salesmanship.
PACKAGING DETAILS
DELUXE TERRENAL 600 THREAD COUNT THE BAMBOO SHEETS ARE CHARACTERIZED BY COMFORT AND POSSESS SUPERIOR SMOOTHNESS AND A SHINE THAT SUPPORTS DESIGN AND ELEGANCE.
COTTON TOUCH BAMBOO 600 THREAD COUNT MADE WITH EXTRA FINE BAMBOO
ACTUAL LABEL ON THE PILLOW CASES AND SHEETS
CARE INSTRUCTIONS
WASH WITH COLD WATER
DO NOT USE BLEACH
DO NOT IRON
DO NOT USE DRYER
IMPORTER
PANEL DE IDEAS SRL
BRAND TERRENAL
MODEL SL-2
100% POLYESTER
SIZE 220 X240CM and 160 X 200CM
QUEEN SIZE
MADE IN CHINA
I opened the zippered plastic case at home and found the truth on the labels. When passing by the linen shop recently, I entered to speak with the owner about the scam by Terrenal. He put on a good act as if he was unaware of the actual product he sells that is falsely labeled as something it is not. This is a warning for anyone shopping for bed linens. I paid 50.000ARS for cheap polyester sheets from China. Live and learn!
On [insert date of purchase], I purchased a set of TERRENAL brand sheets (Model SL-2) from [Name of retail store]. The product was offered and advertised—both verbally and in commercial descriptions—as "600-thread-count bamboo sheets" (or high-quality cotton). However, upon checking the product's mandatory internal label—registered under the importer PANAL DE IDEAS S.R.L. (CUIT 30-71540456-3)—it is evident that the item's actual composition is 100% polyester, containing absolutely no bamboo or cotton fibers. As this constitutes a clear case of misleading advertising, a lack of truthful information (Articles 4 and 9 of Law 24.240), and a violation of contractual good faith, I request the immediate rescission of the purchase and a full refund of the amount paid, duly adjusted for inflation.
I must admit that this legal response from AI is exactly what I need and saved me time and money to accomplish my goal.