I have had one problem with delivery from a super market in the 6 years I have been here. It was very similar to what LostinBA reported. It did eventually get righted (more or less), although it took me a couple of days before I actually saw my groceries, and even then, some of what I'd ordered wasn't correct - slightly different sizes, that sort of thing. Obviously the original order was lost and they had to make it up from my ticket and didn't do a great job of that.
I agree, that sort of thing happens, pretty much anywhere in the world.
The problem is, the lack of customer service and the flippant or downright grumpy/rude manner in which one usually is treated makes matters worse and tends to blend in a poor manner with all the other experiences.
I understand LostinBA's desire to espouse frustration a bit with something like this.
As far as plumbers go - what frustration! At least I've never had to loan out my tools, but I've never actually gotten anything fixed properly either. Our apartment has old fixtures in everything but the master bathroom and they leak. I've called plumbers out three times to fix them. Each time they leave with the leaks seemingly repaired, then a couple of weeks later they start up again. The last time I sat and talked with the plumber while he worked and saw that he was only going to oil what was left of the o-rings. When I asked him why he didn't replace them he told me he couldn't find them to fit what we had. I don't know if he was lazy and didn't want to look, or if there were some bizarre sizes before, that now don't match up with current sizes. Either way, I told him to put the one fixture he was working on back together and take off. I'll have to replace the fixtures in my leased apartment to get the leaks to stop, no point in paying more to put oil on the o-rings.
And car repairs - if someone has a good auto shop to recommend it would be great. I've taken my car in three times to three different shops. It has a problem in the left front steering, it being loose and wobbly, what seems to be a problem with a motor mount. Every time, I leave the shop feeling like they've fixed it and a week or two later the problem returns.
Frustrations abound here...