Aerolineas Argentinas Flight Change

[malbec1947]

Sorry to hear about your issue. It's bad. I suggest you contact a friend or other in Argentina and have them inquire for you. Here's the experience I had with Cablevision. I live half the year in BA and half in the States. To suspend my internet service while not in Argentina, I could not call their 0800 because it's unreachable from the STates. So, I found a landline for them in Uruguay, and I would call them and ask them to re-route my call to Argentina. It worked really well for a few months. Then the Uruguayans told me they would not do that anymore, so I asked a nephew to go to Cablevision offices in BA. He got my problem solved and gave me a WhatsApp number I could use to communicate with them in the future. This worked very well for a few months, and then that WhatsApp number stopped responding, so I asked my sister to go see them. She told me they now had a NEW WhatsApp number to use, which I have not yet tried.

Customer service in Argentina is very bad but there's always a way around it. Don't feel too bad either because I have noticed that customer service in California, in general, has gone the way it is in Argentina. Nobody answers phones; everybody sends you to their website and good luck there. Commonly they ask you to search for things that literally do not exist on their sites. Very frustrating because customer service used to be excellent here. I hate shopping for clothes, but two weeks ago I went to REI, NIKE, and Northface to buy stuff that I saw online and I wanted to try it out. No inventory. Amazing. And product knowledge? Zero.

Just keep in mind there should be a solution to your Aerolineas problem. Think of it as a puzzle and try to solve it. It's the only way to maintain your spirits high. Argentine customer service is miserable and they want you to experience it too. Did I tell you of my experience with the bank BBVA? You want to cry due to their idiotic service, but . . . Anyhow, that's a story for another day, and if you have time and are interested too, I'll share many other stories too about how dreadful customers service is in Argentina, but there's always a way around it.

Good luck.

Thank you. I did make a Whatsapp connection. Waiting for a reply.

 

[jblaze5779]

Let us know when you actually receive a response.

 

[Rich One]

I have used in the past the following number

Aerolíneas Argentinas su Twitter: "@_DaniChris Debés llamar al Call Center / Argentina 0810-222-86527 / Llamados desde el exterior +54+011+4340-7777 / 7800 "

 

[malbec1947]

Let us know when you actually receive a response.

I got a reply via WhatsApp that directed me to their web site. I have followed instructions there but no real answer yet.

 

[malbec1947]

I have used in the past the following number

Aerolíneas Argentinas su Twitter: "@_DaniChris Debés llamar al Call Center / Argentina 0810-222-86527 / Llamados desde el exterior +54+011+4340-7777 / 7800 "

Thank you. Will try it.

 

[Ceviche]

The best way is to call Aerolienas Argentina, Miami number..

 

[malbec1947]

Did you buy the ticket directly with Aerolineas? If so then fill up this form:

Deseo cancelar mi reserva y dejar mi boleto abierto

Estimado pasajero, La planilla para solicitar cancelaciones ha cambiado de ubicación, por favor ingresar al siguiente link: https://forms.office.com/r/zsR23QycKj Cordialmente Aerolíneas Argentinas

docs.google.com

Also send them a DM/message on Twitter and Facebook messenger. Send the same messages to both Twitter and Messenger see who responds.

Hello All,
Good News here. I just got my 4 tickets fully refunded by Aerolineas. The process was confusing because one never knows if they have the information and if they are working on it. They came through in the end without charging any penalties.
Thanks to all for the support.

 

[Goata]

Hello All,
4 of us made reservations in Aug.,2020 to fly on Aerolineas round trip NY to BA and Salta starting March 1, 2021. We bought discount tickets knowing we would have to pay extra to change the reservation. Due to Covid we have to make a change but we are unable to contact Aerolineas. I get no response to my emails.
When I call customer service I get a recording saying that they only communicate via Whatsap. When I use Whatsap I get a notice that they don't accept Whatsap. Go figure. Any way I want to change flights to a later date or even get a partial refund if possible but I can't get in touch with them. I even drove to JFK last week to go to the Aerolineas counter but apparently their counter is not in operation and Delta flies the NY to Miami leg of the trip and from there I assume that Aerolineas actually flies from Miami to BA. Any suggestions on how I can get this resolved?

 

[Goata]

Hello, I hope you sorted out your travel. I am in the same boat, I am returning to Arg and I searched my ticket for Nov.27th and it turns out it was canceled but no one notified me. I tried the Phone number and whats app number and they were shut down, I was planning on going to JFK this weekend but am doubtful after reading your message. I used the link someone sent you but I am not trying to cancel, I am trying to reschedule. Do you have any advice for me?
Thanks

 

[dsp27]

Aerolíneas Argentinas

Todo tu viaje con más destinos, más frecuencias y mejores tarifas. La Mejor Financiación con más de 30 bancos en aerolineas.com, vuelos baratos.

www.aerolineas.com.ar

log in to your reservation. there should be an option "cambiar" reserva. You should be able to pick a new flight date for free.
Alternatively, send them message privately on twitter.