Today I went to collect a sander which had been dropped off for repair in January. When I called in April, it wasn't ready yet (!)
The shop vendor told me that I was being given a new sander as there weren't any parts available to repair it due to import bans. Obviously I'm delighted to have a brand new sander but I can't help think that this smacks of a crisis situation. What business can withstand this kind of continual financial loss (I'm assuming it will be Bosch/Skil losing out rather than the mom'n'pop store).
The only other customer in the shop was sent away as the expected delivery of the product he wanted still hadn't arrived and they were still waiting for deliveries to "normalize".
The shop vendor told me that I was being given a new sander as there weren't any parts available to repair it due to import bans. Obviously I'm delighted to have a brand new sander but I can't help think that this smacks of a crisis situation. What business can withstand this kind of continual financial loss (I'm assuming it will be Bosch/Skil losing out rather than the mom'n'pop store).
The only other customer in the shop was sent away as the expected delivery of the product he wanted still hadn't arrived and they were still waiting for deliveries to "normalize".