Magdalena´s Party restaurant

[bebero]

Does seem like you gave many excuses, 1 apology and no solutions. Which in my opinion negates the sincerity of the apology...

what's your solution, other than "we're sorry, come for a meal on us"?

 

[Fabe]

Thanks for the vote.
I dont want to be misunderstood , although people WILL form the opinions they choose to form.
I DO have an acute BS sensor.
I think that training his employees would go a longer way than reprimanding them.
Running any hospitality establisment is hard. It requires be ON IT the entire shift.
The quality of service , the quality of food will be as bad as you ALLOW it to be.
Your restaurant will only be as good as your next customer.
Again i want to state , Ive been listening to excuses and rationalisations and an entire encyclopedia of " Lo que pasa es que ..." ever since Ive been here. So I am a bit oversensitive. I hear excuses and i automatically say to myself " here comes the "yyyyyy.....Lo que pasa es que ...."
I dont set out to scare anyone , even a little

 

[Davidglen77]

I'm one of the owners of Magdalena's Party and wanted to respond to this thread.

Truly sorry about your experience David. It seems you received an old menu somehow (we're looking into that) and very sorry for the negative experience. Our 3 x 30 tacos are on Tuesday only and we did recently implement a small price increase on our food menu - burgers included. I'd love to invite you to eat again for free on the house if you're interested.

I would like to mention to everyone in the thread that we are a bar first and a restaurant second. We're well known in BsAs for our food and receive high ratings as a result, however we try to make sure everyone understands that we operate with a small wait staff and a small kitchen. The food is priced accordingly. I'm not aware of many places in Palermo where you can get a homemade burger with fresh ground export-quality beef and a beer for under 45 pesos. We like to focus on providing great food and being a bar, and unfortunately that leaves a few behind when it comes to offering a great all around dining experience.

I'm available if anyone has any comments or questions directly at [email protected]

Cheers,

John
www.magdalenasparty.com

Hi John, I really appreciate you taking the time to address my concerns and respond. I can empathize with you in that running a business is no easy undertaking having owned a retail business here in Buenos Aires in the past. I know what the challenges are and how difficult they are to overcome, both culturally and operationally. HOWEVER, my take on this is that your staff lacks common sense, not your fault directly but you need to give them empathy training. A customer, if they are seated and order something especially being patient enough to wait as long as we did to dine at your restaurant, should not be subjected to a slap in the face by switching menu prices in our face after we order and wait patiently. In fact no customer should. Like I said in an earlier post I owned a retail business that stocked over 300 products. If I or one of my employees didn't re-mark the item on the shelf when it was scanned at the register and the price came up higher, the customer pays the price on the shelf, NO 2 WAYS ABOUT IT. Plus they were apologized to as well for the inconvenience. Once the customer left, I then counseled my employee on how we need to demonstrate profesionalism by being consistent with prices AS well as protect the stores bottom line, so be careful. The next time something is mismarked they will be charged the difference (the employee), of course I never did this, as it only happened a few times and not excessively.

I would NOT accept a free meal from you however I appreciate your kind offer. You have to cover your overhead and make a profit too, so the last thing I am looking to do is take food out of your mouth. I felt really slighted and that was my way of venting.......

What you can do for me is this if you are so inclined, I really want to do some charity work here and there, so maybe we can pick a charity, an animal shelter possibly and do a small maybe 1% of the till to charity that evening or a raffle, or something along those lines. If you agree I will invite everybody I know, and you will then be fully vindicated. Anyway no love lost, best of luck to you and the next time we are over in Palermo we will visit you again.

 

[Bajo_cero2]

To be a bar 1st is not an excuse. Bar el Gran Danzon and Dada are bar first BUT the service is outstanding the same than the food.I suggest you visit Dada one of this nights.
The waiter was rude and he has a "I don t care" attitude. When I asked about a suggestion he replied "whatever". He delayed a long time to take attention to us and he was t so busy, just bad attitude.
If once I order the food delays, that s ok. But the waiter must take the order at once.
Regards

 

[irina]

I would like to mention to everyone in the thread that we are a bar first and a restaurant second.

I also think this is a poor excuse, if you can't serve food well and with good service perhaps you shouldn't serve it at all. If the stress of dealing with food on top of drinks at the bar is what is hurting your wait staff's customer service, I think you should re-evaluate.

 

[perry]

I also think this is a poor excuse, if you can't serve food well and with good service perhaps you shouldn't serve it at all. If the stress of dealing with food on top of drinks at the bar is what is hurting your wait staff's customer service, I think you should re-evaluate.

Give the guy a break!! He apologised , offered to rectify the problems for this client and personally came on this forum to do this . Lets not all be a hanging Jury !!

 

[irina]

Give the guy a break!! He apologised , offered to rectify the problems for this client and personally came on this forum to do this . Lets not all be a hanging Jury !!

I'm not trying to be a hanging jury, I'm just saying that customer never wants to hear the excuses (however valid they may be). I went to one of the best Swiss hospitality schools in the world and worked for the Ritz Carlton and would have been the one hanged if I babbled out excuses. Not that I would compare a soho bar to a 5 star hotel, it would be just be nice to get a little nice service once in a while. I think the strong reactions are all coming from us bubbling over with stress from years of poor service in this city.

 

[bebero]

CALM DOWN PEOPLE!!

The guy was handed a wrong menu, they're offering him an apologie and a free meal, and you guys are talking about how "sincere" the apologie is?? Can't you all find something REAL to think about? Why is it your place to judge how sincere someone is being??

The fact that you're all over the owner of this place making a big deal about it should embarass you.

Get a life

 

[cbphoto]

I have lived in cultures where people don't ever apologize for anything. When someone does...everyone is soooooo excited and happy to hear it. Yet when that apology changes nothing... and is linked with a bunch of excuses with no real solutions, it becomes an empty apology... no apology at all. Maybe that is why many here are not "giving him a break"

 

[Davidglen77]

Ok everybody, this is moving in a direction that I would like to avoid. I am the one who brought this out in the open to the expat community and my concerns were ADDRESSED, I accept their apology and what seems to be a sincere gesture (although not necessary) to right the wrong. We don't know if my posting is going to prevent what happened to me from happening again to another customer, but let's give them the benefit of the doubt. Please? Thanks.......