I've had a friend send me a small box of toiletries (facial scrubs, shampoo, lotions, etc) and vitamins from the US.The Aduana refused to let me even see the box until and when I can verify the contents of the box. That was the first trip to customs next to EZE.
My friend then sent me the list of things which I sent to Aduana, who then demanded me to get a doctor's note to verify that the toiletries and vitamins were not illegal drugs. When I showed the list to my doctor here in BsAs, she was shocked at the request, since she pointed out that the items were nothing more than safe-to-use toiletries and multivitamins. Regardless, she issued a note for me to give Aduana to inform that the contents of the items were not harmful.
Second trip to Aduana and I finally managed to see the box and the contents. But I was not allowed to retrieve them since the Aduana people were not convinced with the doctor's note. I spent almost half a day there trying to convince them of the harmless nature of the items. End of the day, I left Aduana so frustrated and without the box.
Even though I adhered to EVERYTHING that those Aduana people demanded me to do and give to them, they still refused to release the box to me.
I hope whichever Aduana officer who took the box for themselves ends up with flawless skin, shiny hair and a healthy life. NOT!
On another hand, I've done online shopping before and had no problems receiving boxes from North America, Europe and even Australia containing books and even smaller packages containing small pieces of clothings.