Celia, when you see a homeless person, calling the municipalidad at 147, they get at the address given with a car, take the homeless person/family to a shelter. The municipalidad provides, also, food, workshops to get a job and identification documents for free. I have to tell you, to tell the truth, that there is a myth about this kind of support. The people who were members of a popular kitchen or lived on the streets and went with the municipalidad, never ever were saw again. Who knows why? This is a delicate situation.