Having been in this EXACT position at Ezeiza for my own cancer meds, I totally understand. We spent 4x what they cost on taxes and door to door shipping and I never got them, nor were they returned to sender. It set me back and made my life a hell for quite some time, and unfortunately I haven't been able to leave the country for six years now so it is an especially powerless feeling.
Again, I am so sorry for the original post here, which was made in good faith. I really hope that you are able to resolve this - I had no idea that the company was so devious when I recommended it. I had really scoured their site to see if it was what they presented it as and thought I'd struck gold. I will keep an eye on this post and I wish you the best.
) I managed to get a refund like I promised of the original purchase (products only) to the Argentine credit card, the 35% tax got refunded to the Argentine card automatically and I got a refund in USD for the 50% import tax and 35% overseas purchase tax to my paypal account. So I ended up on top but the effort was a major PITA - they were struggling to calculate how much to refund me even after receipts and currencies were provided, somewhere along the line they began talking about Mexican pesos..... Some serious lack of intelligence shown by those who answer the calls. I can almost promise I would end up with hardly anything If I bothered to push for a refund through their "Argentinian" office. The last official status of my beloved protein powder is "destroyed by customs" which officially means some nice bloke took it home and it is now listed on mercadolibre for double the price. The refund for the taxes was more about the principle than the money, I don't like ever rewarding businesses with shoddy practices. Buen suerte !