Xoom Money Stolen, Anyone With Experience? Help!

[Ceviche]

You scared the hell out of all of us dude!

 

[steveinbsas]

Thank you for the help everyone! The problem was actually not a problem after all.

After arguing with Xoom a few times over the phone, I went into the More Casa Central and spoke to the first worker I saw and explained what had happened, showed them the emails saying Transaction Completed and said that I spoke with Xoom customer service and that they confirmed the money had "been picked up" on Saturday. The lady looked up the transaction number and said that actually the money had not been picked up, and it was listed as an uncompleted transaction in the More computer system, and that the transaction was there in full waiting to be picked up. She said it probably was a Xoom computer error, that sometimes the signals "get mixed up" and that in the future I should call the More customer service number instead of Xoom because they have a better sense of the pickups. So, in the end, I picked up the money in full and went home. Really strange, but luckily Xoom continues to have a near perfect record!

She also assured me that for foreigners they always request passports and would never accept a copy of a passport or anything similar.

Late last year my brother made a transfer (the first one) to me using RIA and he received an email notice that the transaction had been completed and the funds were waiting to be picked up. They were supposed to be deposited into my bank account here. It took several days, but I finally was able to deal directly with RIA's Argentine partner (Argenper) and I was informed that they were waiting to receive a "declaration jurada" and a copy of my DNI before they could make the deposit.

I was able to print the form, fill it out and send it to them in an email attachment (as a jpeg photo) and the funds were deposited the next day.

I had to repeat that process yesterday for the first transfer he made to me this year. Dealing with Marlene at Argenper by email and/by phone has been a pleasure!

PS: The amount of the first RIA transfer was just under $5000 and the second was slightly over $5000. The biggest difference between RIA and XOOM has been that RIA's partner (Argenper) has required only the "declaration jurada" and MORE has required a lot more documentation (source of income and bank statements).