I travelled to Colonia by Buquebus last week in order to renew my tourist visa.
When I returned to the ship at Colonia late afternoon, I hit my head very hard on the top of the doorway as I went on board. I felt very dizzy and the staff kindly gave me some ice for the bruising. I rested for the entire journey.
I saw the First Officer of the ship and complained to him that there was no sign warning people of the height of the doorway nor a sign above the door. He agreed with me that there should be some warning notice and admitted that it had happened before. I completed a report stating what had taken place.
I was unable to work next day because I had a bad headache. I wrote to Buquebus by email and received a response from them (
[email protected])
thanking me for my report and I quote "Your claim has been registered and the area will continue to improve for the benefit of the users", signed by Ana Kohlschreiber. There was no offer of either a refund or some form of compensation like a pair of tickets on Buquebus. This was a dangerous situation and highlights the appalling level of health and safety standards here in Argentina. This sort of thing would never happen in the UK or America.
Despite registering my disapproval of their response, I have not yet heard from them further.
Patrick Newton