FrankPintor
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- May 14, 2019
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LATAM are good in the air, the Chilean part of the operation seems to have mostly ex-airforce pilots who know what they're doing. They have a good safety record, in spite of there being some really big rocks in the clouds where they fly.Actually I've been quite pleased with my last few experiences with LATAM. Previously I usually only flew American Airlines or "American" based airlines. But ticket prices have been insane. I have flown down 3 times this year on LATAM. LAX to Lima to EZE. 2 times I flew in Business class and the service was excellent. And then I flew down with my family in coach class and even that was good. Flights all left on time. food was decent and staff were friendly.
If you have a layover, you can stay at that Holiday Inn right across the street from the airport. It's handy for a flight the next day.
They do seem to be getting less careful, though, they had a major screw up a year ago in Asuncion, see the Aviation Herald for details.
Most people's (and my) problems seem to be with the ground operations, ticketing, flight cancelations, customer service and so on, which absolutely suck. Getting refunds from them for paid bookings they cancelled is a major task, and their customer service is set up to frustrate you at every step.
You actually stayed at the Lima Holiday Inn on the other side of the craziest roundabout in South America? It could take you 30 mins to get from one side to the other.