I am not surprised. If you need to talk with customer care, even in person, they have a little terminal handing out tickets, but you have to enter you DNI first.
Apparently, all claims are registered under the DNI of the purchaser. The point is... and if I have never set a foot in your store, ever? Or if I don't even have a DNI?
It is incredible how much Argentinians are attached to DNI. We usually grocery shop at Coto, and they have a fidelity card that gives you 15% off each Tuesday, but it is strictly personal and you need a DNI to have one. So, my husband has one, I cannot have one. Thus I cannot go grocery shopping alone.
They won't accept my passport as an equivalent form of DNI, they don't offer a family card. They need to grow up, and fast!
I knew the DNI-show limit was ARS1000, have they changed this?! I found it very 1984, as well!