This is information for those receiving Edesur and MetroGas bills through email who pay them through the website which takes only a few minutes to complete.
After entering your billing information for payment to Edesur, you may receive a prompt that states your payment was rejected. The first time this happened to me, I processed payment a second time. Then I checked my bank account and saw that both payments had cleared. Edesur called me personally to let me know they would credit the next bill. I told the woman that the payment was rejected online, or so I thought. I processed another online payment on July 30, got the same rejection prompt, but checked my bank account first. The Edesur payment cleared immediately. I recommend doing the same and not processing another bill payment.
I have tried for days to pay my bill due August 18 to MetroGas, but the system says try at another time. I have tried for days to pay it. They are probably changing the system and give no information about the reason a payment cannot be processed. I'll keep trying until the due date. The utilities want to receive payments, so they have to get their online system running.
I utilize the Edesur/Metrogas websites only to view the statements. I have been paying my utility bills via Home Banking since the start of the pandemic. I had no issues when paying those bills this morning thru my local bank. I did notice that the amount due to Metrogas, showed a late charge of $6.00 pesos, although payment was actually due tomorrow. No way I am going to bother calling them re the discrepancy!
I received a recorded phone call from Movistar Hogar about a discount on the next phone bill, a gesture to help people who aren't working during the pandemic, but I couldn't find any more information on the website.
Their call center contacted me with their "gesture of savings" this week. The only service they provide for me is my landline. Their spiel...."you can save on your next tel bill by accepting one or both of our offers available this month": https://www.movistar.com.ar/productos-y-servicios/linea-hogar
My answer: I don't need "unlimited landline calls" as I use Skype for most calls. For 15 years my internet service has been thru Cablevision/Fibertel (50MG). Thank you!