Thanks guys - I think I need to see if I can find that receipt we got from the rental agency and I think we also need to see about some sort of refund also - because to put it bluntly, we have been royally screwed - by both the rental agency and the landlady from hell. Just to make things more complicated receipts and things like this have been used to open bank accounts and for my citizenship case and everything else - so right now when I *need* them I am having problems finding these pieces of paper - its a right royal snafu in every sense of the word lol Anyway, yes, I think we have to do something about this and I need to get my partner to do it for me or I go with her while she does it because maybe my Spanish is not so good but I am maybe better at standing my ground when I am being ''had''...