I processed a money transfer this morning with XOOM, but planned to go on Monday to complete the transfer. About an hour ago I received this email from XOOM.
Thank you for choosing Xoom. We appreciate your business.
Unfortunately, Transaction XXXXXXXX is on hold by our disbursement partner in your recipient’s country.
Pursuant to regulations in your recipient’s country, our partner is requesting additional documentation to complete your transaction.
Please provide the following information:
1. A scanned copy of a current (not expired) government issued photo ID (JPG image preferred). The following are examples of acceptable documentation:
- Passport
- Alien Identification Card
- Driver’s license
2. Please fill out the attached form and send it back via e-mail. Please complete the entire document and be sure to reference Xoom’s Tracking Number at the top of the page. Our partner will reject incomplete forms.
3. Origin of funds (last 30 days detailed bank statement showing your name as account holder, bank's name and logo, also supporting transaction amount).
Please be assured that pursuant to our Privacy Policy, all documents will be protected, securely stored and only used for verification and identification purposes.
Please provide the requested information as soon as possible to prevent further delays, and to prevent your transaction from possibly being cancelled by our partner.
You may reply to this e-mail, or the information can be sent via fax to 1-415-651-9490.
If you have any questions, please reply to this e-mail or call our Customer Compliance Team toll free at 877-748-6444 (within Canada and U.S.), or 1-415-395-4343.
Sincerely,
Xoom Customer Compliance Team