ben
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- Feb 17, 2011
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The word-based blocking is less problematic in and of itself than the fact that there is no quick fix.
Human moderation can absolutely be a good thing, but it has to follow a consistent editorial line, and be transparent - otherwise it feels capricious and dictatorial. Which happens to be the accusation most often lobbed against you.
Transparent means just that. Let the poster know why you banned a post. Or why you closed a thread. (“Folks, we’ve heard enough about Scientology, we’re going to give it a rest now”). Give avenues for appeal. Let the members weigh in, at least from time to time. (“I just banned a post by ### for ... - do you guys want this to go up?”).
It can be you or one or more members. It doesn’t matter. It does matter that it be transparent, consistent, and ideally at least to some extent democratic.
Everyone or almost everyone can (and wants to) fall in line behind that.
Human moderation can absolutely be a good thing, but it has to follow a consistent editorial line, and be transparent - otherwise it feels capricious and dictatorial. Which happens to be the accusation most often lobbed against you.
Transparent means just that. Let the poster know why you banned a post. Or why you closed a thread. (“Folks, we’ve heard enough about Scientology, we’re going to give it a rest now”). Give avenues for appeal. Let the members weigh in, at least from time to time. (“I just banned a post by ### for ... - do you guys want this to go up?”).
It can be you or one or more members. It doesn’t matter. It does matter that it be transparent, consistent, and ideally at least to some extent democratic.
Everyone or almost everyone can (and wants to) fall in line behind that.